FAQ

PAYMENT

What are the payment options?
We accept Bank transfer, Easy Paisa, Jazz Cash, or Cash on Delivery.
Jazz Cash # 03216181118
Easy Paisa # 03216181118

Shipping Policy

What are the delivery charges?
If you buy above Rs 2000 there will be no delivery charges otherwise Rs 200 delivery charges will apply on orders less than Rs 2000
How can I check on the status of my order?
You will get a tracking number through e-mail and text once you order.
How much time my order will take to reach to me?
You will get your order within 3 to 5 working days after confirmation in normal circumstances.

Returns policy

What is your return policy?
MFIT wants complete customer satisfaction with whatever you ordered.
In case of fault or defect in outfit from our end we will change the order within seven working days with free shipping.
Make a compliant within 24 hours after receiving the parcel.
If you want to change the size, color or require different style, that is not mentioned in the previous order, in that case we will not be responsible for delivery charges.
The returned items must be unworn, unwashed, unused with original tags/labels attached.
We do not accept Returns / Exchanges for Sale / Clearance & Giveaway items.
The returns parcel remains your responsibility until the goods are received and booked back into our warehouse.

Other

I am not sure about the size I wear; do you have a sizing chart?
You will find size chart on every product which you want to order. You can get in touch with us through our chat section. If you have any question regarding the size or item you can ask our customer service representative.
When do you release new items and how do I find out about your offers?
We are always looking forward to know the needs of our customers and make new products for them. You can sign up our e-mail newsletter or connect with us on Facebook or Instagram to know about our new release, promotions, sales, and upcoming events.
How can I get in contact with MFIT?
The best and convenient way is to connect with us through our Contact US page. If you feel comfortable to send us e-mails then you can mail us on our e-mail info@mfit.pk . We are very concerned and proud to respond our customers on time. Our customer service representators are there to help and reply customers on our chat section 24/7.

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